The Government of Grenada and Peter de Savary's Savvy Grenada are collaborating on a major service quality initiative. Over the next two weeks starting Monday March 19, 2007, nearly 150 employees providing service at the Point Salines International Airport will undergo service quality training. The de Savary group has brought Courtenay Leacock, who is known as one of the best customer service trainers to come to Grenada. Leacock, who is a former Director of Human Resources with The Ritz-Carlton Hotel Company, has 34 years of experience in Human Resources Management. Tourism Minister Brenda Hood expressed her commitment to this training programme. She said,"This programme of training is aimed at providing a clearly defined customer service module for our airport staff. It is vitally important that we perform at our best as we prepare to host the world for the Cricket World Cup. The World Cup will place extra demands and pressure on our airport staff so they have to be prepared to meet this. Government continues to express gratitude to Mr de Savary for his strong commitment to Grenada." Speaking on behalf of Savvy Grenada, Resident Director Richard Hallam outlined the importance of having highly trained support staff. "Our investments and the service industry in Grenada will be more successful if the support services which we rely on are efficient and customer focused." De Savary commented, "As usual we are pleased to assist the Government and people of Grenada improve levels of service. Mr Leacock has worked with us before at the Abaco Club in the Bahamas and we are confident that he will make a huge difference here." Leacock will meet and train the staff at Point Salines International Airport. This includes Aviation Services of Grenada; Customs; Immigration; Board of Tourism; Airport Authority including departure tax and parking cashiers; Information Desk Agents and Security. Reprinted from Caribbean Net News caribbeannetnews.com