Q.What happens when I complete a purchase
transaction? A. A printable receipt will show up immediately and
one will be sent to your email containing
- unique receipt #
- your name,
- the event name, number of tickets purchased and other
particulars
- purchase date & time
You use this receipt to collect your tickets at the gate on
the day of the event. Your tickets will be pre-packaged and
handed to you in an envelope with your name on it.
Q.Will the event host/promoter know that I
purchased a ticket? A. Yes! Your transaction will be automatically added
to the promoters list with
- unique receipt #
- your name,
- the event name, number of tickets purchased and other
particulars
- purchase date & time
Q. Do I need to print out the receipt in order to get my
tickets? A. No. However, you do need to have a Valid Photo ID
(state-issued) with you at the time of pick up.
But if you have access to a working printer, we recommend
you print out a receipt as it contains valuable
information about your transaction.
Q. I purchased more than 1 Ticket and all persons can’t
come to the entry gate at the same time. What do I do? A. Write down on a piece of paper / or on the back of
ticket envelope
(1) Your Name (2) Cell phone No. (3) Your Receipt # (4)
names of the individual(s) who will be arriving later.
This copy will be left at the event gate. The members of
your party arriving later will need to communicate Your Name
or Your Receipt # and present their Valid Photo IDs and the
gate attendant will check your info for match. Once this is
verified, they will be cleared.
Q. Who must be present at the gate during initial ticket
pick up?
A. Only people who are authorized i.e. the person who
made the transaction (card owner) or the person who was
listed as “other pick-up person” during filling out the
transaction form. Both will need valid Photo ID.
Q. Can I pick up a ticket if I did not buy it?
A. Whoever is doing the actual purchase can add your
name as “other pick up person” when making a purchase. This
makes it possible to buy a ticket for someone out of state
or even overseas
Q. Is this online transaction secured? How can I tell? A. Yes all transactions are 100% Secured & Encrypted
for your security. There are several ways to tell
1) See our site seal
2) Once you get ready to check out you will see our url
change from http to https. https means this is a Secured
area. You can’t have any of the above validations without
being secured.
3) Also, you won’t be able to check out your transactions if
there are security problems.
Q. Do you store credit card information on your site?
A. No! Your credit card/debit card information is never
stored on our site. It is only used for a brief moment to
verify and approve the transaction. Our online processes
contain the highest level of security and encryption used in
the industry.
Q. What types of Credit Cards payments do you accept?
A. Visa / MasterCard / Discover
Q. What are the benefits of buying tickets online?
A. The advantages of selling and buying tickets online
are
1) It’s convenient
2) It saves time
3) You are automatically entered in our database where you
can forever have the opportunity to win prizes for other
upcoming events we promote (how could you beat that?)
4) Tickets can be gifted to anyone even out of the country
or in a different state
5) You are eligible for advanced sales and special offers or
presales, as soon as the ticket becomes available to the
public.
6) It helps host/promoter gauge better when stocking up on
eats, drinks, chairs, tables, etc
7) You are evolving to a 21st century person – we’ll help
you catch up to the rest of the world
What’s our cancellation
policy? What if the event I purchased tickets for is
cancelled?
Even though it’s highly unusual, event cancellations do
happen. Shows/Events/Programs can be cancelled due to
inclement weather, cast or other emergencies, or other
unforeseen and uncontrollable circumstances. In this
case, ticket holders are eligible to receive a refund of
the cost of the ticket minus a 30% processing fee.
Notification will be emailed ASAP to individuals who
purchased tickets online providing them with rescheduled
dates and location if applicable or giving a start date
and end date within which they can claim their
refund.
No-show policy.
What if I’ve purchased a ticket and then can’t attend
the event?
-
If you purchased a ticket and for some reason can’t make
it to the event, you will have to contact the persons in
charge of
the event/show/program directly to see if they
will offer a refund.
- You could give the ticket(s) to friend of family
interested in coming but please consult us about ownership changes
Rescheduled Events
- If an event was rescheduled, we'll contact you with
the new location, date and time ASAP.